9 ways to troubleshoot if Facebook is not working on your device

9 ways to troubleshoot if Facebook is not working on your device. Why Is Facebook Not Working? 9 Fixes for Common Issues.

Facebook is not just a social network. It will help you stay in touch with friends, follow the news feed, promote your business, and more. But as popular as it is, sometimes Facebook doesn’t work, and it’s not always your fault.

In this article, we will help you figure out why Facebook is not working. We will guide you through a series of simple troubleshooting steps and suggest the right solutions.

1. Check Your Internet Connection

A poor internet connection or Wi-Fi signal may prevent you from accessing Facebook. Check if your device is properly connected to the Internet. This may seem like an easy task, but make sure the Ethernet cable is connected and the router is turned on. Also, check out our beginner’s guide to setting up an internet connection.

2. Is Facebook Down?

Before rebooting your iPhone or rebooting your router, check if Facebook is down. Like any other app or website, Facebook can have server-level issues that can cause you and other users to lose connection to the platform.

If you have another device such as an iPad or Android smartphone, you can try logging into your Facebook account to see if it works. However, a more elegant solution is to check the DownDetector.

Down Detector is a website where anyone can report connection issues with various websites and online platforms. When there are many reports created by users, there is a high chance of failure. By the way, you can also use Down Detector to check if Netflix is down. It also works with other services like Whatsapp, Xbox Live, Gmail, etc.

3. Refresh Your Browser

If you’re using the Facebook website instead of the app, update your browser. It can fix almost any browser related glitch. All you have to do is click the Refresh or Refresh button while you are on your Facebook page. In most browsers, you will find the button in the top left corner.

If Facebook is still not working, close all browser tabs and launch the Facebook website in a new window. You can also try another browser such as Firefox, Google Chrome, Safari, and other browsers you may not have heard of. Sometimes a browser glitch or update can temporarily prevent access to your Facebook page.

4. Log Out and Restart the App

If you are using the Facebook website instead of the app or Messenger, you can skip this step.

Sometimes all it takes to fix Facebook on your iPhone, iPad, Android, or Microsoft Surface tablet is to close and open the app. Many problems with Facebook are caused by a software glitch that is almost impossible to track down. So log out of your Facebook account, close the app, launch it again and log in again.

5. Clear Cache and Data

Web browsers collect and store large amounts of data over time. At some point, something causes a glitch and it prevents you from logging into your Facebook account. The solution is to clear your browser’s cache and data.

Steps to clear data and cache vary by browser and device. The steps you need to take in Apple Safari will differ from those in Chrome or Firefox. Luckily, we’ve put together a detailed guide on how to clear the cache of any web browser, so be sure to check it out before moving on to the next troubleshooting step.

6. Restart Your Device

When your computer, Android or iOS device is turned on for too long, mysterious things start to happen. Applications, services, and activities running in the background can cause various kinds of failures. That is why it is useful to reboot the device from time to time.

7. Update or Reinstall the Facebook App

Make sure you are using the latest version of the Facebook app. Check for notifications that may ask you to update the app. Otherwise, you will run into compatibility issues and Facebook will stop working or behave incorrectly. You can update the app from the Google Play Store and Apple App Store respectively, or uninstall it and reinstall from scratch.

For Android, go to this official Play Store page.For iOS, go to this official App Store page .

8. Flush the DNS Cache

DNS issues can interfere when trying to connect to Facebook. The domain name server receives a request from your computer when you enter a website address and translates it into the IP address of a specific server. Your device stores information about all the websites you visit in a DNS cache. This is why websites load faster the next time you visit.

However, a failure in the DNS cache may prevent you from accessing the Facebook website. To fix this problem, you need to clear your cache. Here’s how to do it on Windows:

1. Hold Windows key + R to open the Run window. Type cmd and click OK.

2. Type the following command in the command line console and press Enter:

ipconfig /flushdns

If you’re using a different non-Windows device, read our detailed guide on clearing the DNS cache on Windows, Mac, Android, and iOS.

9. Facebook Is Down for Maintenance

If Facebook isn’t working for you or you can’t sign in to your Facebook account, the platform may be under maintenance. You should see a message or notification about this, and you just have to wait.

Other Annoying Facebook Issues

You can connect to a Facebook website, app, or messenger, but something is wrong? It might not crash, but does Facebook really work if you can’t play videos or upload photos? Let’s take a quick look at three problems that are preventing you from using your favorite social networks.

You cannot upload photos

Facebook without the ability to upload photos is not exactly Facebook. This is a common complaint, but there are several possible solutions to this problem:

1. Update your browser or Facebook app, whichever you use. Outdated software may cause unexpected problems because it is no longer compatible with Facebook features.

2. Check the image format. Facebook supports JPEG, PNG, BMP, and TIFF, just to name a few of the more popular formats. Please make sure you are exporting photos in a supported format and not exceeding 15MB.

3. Check for emails from Facebook. Facebook sometimes blocks people due to uploading any content deemed offensive or inappropriate. This block prevents you from uploading any image files.

You can’t upload videos

Everything described above in the section on uploading photos applies to videos as well. Make sure the Facebook app is up to date, export the video in a supported format, and don’t allow a file size of less than 4 GB.

You can’t play videos

Sometimes a video stops playing due to a browser or app crash. All you need to do in most cases is restart your browser. If that doesn’t work, try a different browser or restart your device.

Have you solved your problems with Facebook? Let us know what worked for you in the comments below!