Google Chrome is a fantastic web browser, but there are times when Google Chrome crashes, freezes, or just stops responding.
This behavior can occur for a variety of reasons, so it is important to be very methodical when troubleshooting and trying to fix the problem.
In this article, you will learn about the typical fixes that solve this problem, from the most common problems to the more rare and complex ones.
1. Make sure there are no Internet problems
Before you worry about troubleshooting Chrome issues, before you start troubleshooting, you need to check if your internet connection is disabled.
Select the start menu, enter network status, and select system settings for network status.
Make sure the current network status is: you are connected to the Internet.
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If the status does not indicate this, you will need to work on troubleshooting your internet connection before moving on.
If the status says so, you’ll also want to test your internet connection in another browser to make sure the issue is only with Chrome.
If you also cannot connect from other browsers, then the problem is not with your Internet connection, but with Chrome.
However, if the other browser connects normally, then the problem is only with Chrome and you can continue troubleshooting.
2. Chrome did not close properly
One of the most common reasons Chrome stops responding is because the tabs you have closed over time have never closed the process. Over time, these Chrome processes accumulate and consume all of your RAM.
Eventually, Chrome completely stops responding. This may cause Chrome to crash, freeze, or not open at all.
To check if this is the case, right-click the taskbar and select Task Manager. In the Processes tab, you will see all Chrome processes that are still running in memory.
Right-click the top-level Google Chrome process (the one next to which the number is listed) and select End Task.
This will close all running Chrome processes, free up RAM space, and allow you to launch Chrome again.
Before opening Chrome again, it is a good idea to scroll down to other processes in the Task Manager and terminate the ones that should not be running. This will help free up even more memory space.
3. Disable all Chrome extensions
Another common issue that causes Chrome to crash or freeze is malicious or poorly designed extensions. When this happens, it is difficult to know which extension is causing the problem.
Therefore, the simplest solution is to disable all extensions and then enable only the ones you really need one at a time.
- Start Chrome. In the URL field, enter chrome: // extensions / and press Enter.
- The extensions page will open. Disable all active extensions.
- After disabling extensions, restart Chrome.
- Enter chrome: // extensions / in the URL field and press Enter.
Now activate each extension in turn and restart Chrome.
As soon as you enable an extension that is interfering with Chrome’s normal operation, you find the problematic extension. Uninstall it to completely restore Chrome.
4. Use Chrome Malware Scanner
If none of this worked, you may have malware that is interfering with Chrome. Chrome has a secret weapon against this; built-in anti-malware scanner that will scan your computer and find all problematic applications.
To use this scanner:
- Launch Chrome and open Settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to Reset. and clear the partition and click Clean your computer.
A window will open where you can run a Chrome malware scan. Just click the “Find” button to start scanning.
After the scan completes, all incompatible applications will be listed. Just click the “Remove” button to the right of the application name to remove it.
Hopefully after you uninstall the problematic app, Chrome will start working normally again.
5. Reset all Chrome settings
If all else fails, you can reset Chrome to its original settings.
This can help because there are times when incorrect settings can end up causing problems with Chrome, especially if you enable beta features.
You can fix all of this by resetting your Chrome settings.
- Launch Chrome and open settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to the Reset & Cleanup section and click Restore settings to their original defaults.
A window will open warning that all Chrome settings will be reset. Just select “Reset Settings” to continue.
Keep in mind that this will disable all your extensions, clear temporary data, and all cookies.
However, it will not clear your bookmarks, history, and saved passwords.
6. Remove incompatible applications
Some apps may interfere with Chrome’s normal operation. Chrome can detect this and list bad apps in a list hidden in Chrome’s settings.
Check if there are such applications:
- Launch Chrome and open Settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to the Reset & Cleanup section.
If Chrome detects any incompatible apps, you’ll see an option here: Update or remove incompatible apps.
Click here to view the list and remove applications from your computer. After that, Chrome should start working normally again.
7. Uninstall and reinstall Chrome
Finally, the last resort is to reinstall Chrome. You may not have to completely reinstall it if a simple repair helps.
Select the Start menu, type Control Panel, and select the desktop application Control Panel. From Control Panel, select Programs and Features.
Find Chrome in the list of installed programs, right-click it and select Uninstall.
Note. Before doing this, make sure you download a fresh copy of the Chrome installer so that you can easily reinstall it.
After the uninstallation is complete, re-run the downloaded Chrome installer. After reinstalling Chrome completely, it should work fine again.
Fix Chrome problems
As you can see, there are many potential issues that can cause Chrome to crash, freeze, or even not load. However, if you systematically follow the steps in this article, you can get it back to normal in no time.
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