How to Fix Your Disabled Account in the App Store and iTunes.
Do you keep seeing the “Your account has been disabled in the App Store and iTunes” error on your iPhone, iPad, iPod, or Mac? This happens when you have a serious problem with your Apple ID. For example, your account may have been the subject of a security breach. Or it could be due to unresolved payment issues or disputed payments for past purchases.
You won’t be able to make new purchases from the App Store or iTunes Store until you fix the issue. You may also be unable to use Apple services such as FaceTime and iMessage during this time.
But while Apple recommends contacting Apple Support to fix a disabled Apple ID, you might have a chance to figure it out on your own by following the tips below.
Change Your Apple ID’s Password
Security considerations such as repeated sign-in attempts with an incorrect password can result in the “iTunes/App Store account has been disabled” error. So try changing your Apple ID account password immediately.
Change your Apple ID password on iPhone and iPad
1. Open the Settings app and tap your Apple ID.
2. Click Password & Security.
3. Click Change Password.
4. Enter your iPhone passcode.
5. Enter a new password in the “New” and “Confirm” fields and click “Change”.
Change Apple ID password on Mac
1. Open System Preferences.
2. Select your Apple ID.
3. Select Password & Security from the sidebar.
4. Select Change password.
5. Enter your Mac user account password and select Allow.
6. Enter your new passcode in the New Password and Confirm Password fields and click Change.
Reset Apple ID Password Online
If you’re having trouble changing your Apple ID password through Settings or System Preferences, try using Apple’s online password reset portal instead.
1. Visit https://iforgot.apple.com using Safari or Chrome on any of your Apple devices.
2. Enter the email address associated with your Apple ID and click Continue.
3. Enter your Apple ID phone number and click Continue.
4. You will receive a notification on your iPhone, iPad or Mac. When it does, select “Show” or “Allow”.
6. You may need to verify your actions by entering a two-factor authentication code you received on another trusted device or by using your Apple ID recovery key. After that, remember to sign in to all your Apple devices with the correct password.
Update or Add Payment Method
Billing issues or disputed app purchases can also lead to “iTunes/App Store account disabled” errors. Try changing your current payment method (such as a credit card) or adding a new payment method and see if that helps.
Update/Add a payment method on iPhone and iPad
1. Open the Settings app and tap your Apple ID.
2. Click “Payment and Shipping”.
3. Update your current billing information or click Add Payment Method to add a new payment method.
Update/Add Payment Method on Mac
1. Open the app store.
2. Select your profile picture in the lower left corner of the App Store window.
3. Select View Info.
4. Select Manage Payments.
5. Update your current payment information or select Add payment to add a new payment method.
Alternatively, you can try changing your Apple ID password or adding a new payment method through the Apple Account Portal at appleid.apple.com.
Set the Correct Date & Time
Incorrect date and time settings on your iPhone, iPad, or Mac are another possible cause of App Store/iTunes account related issues. Please check and fix it.
Set correct date and time on iPhone and iPad
1. Open the Settings app on iPhone and tap General.
2. Click Date & Time.
3. Turn on the switch next to Automatic. If it’s already installed, but the time zone doesn’t display correctly, turn off the Automatic option and set the date and time manually.
Set correct date and time on Mac
1. Open the System Preferences app.
2. Select Date & Time.
3. Click the lock icon and enter your Mac user account password.
4. On the “Date and time” tab, select the “Set date and time automatically” checkbox. If the date and time are incorrect, uncheck the box and make adjustments manually.
5. Click the Time Zone tab. Then uncheck Set time zone automatically using current location and set the time zone manually if necessary.
If your Mac still displays the date and time incorrectly, we recommend resetting NVRAM and SMC.
Update Your System Software
Updating the system software on your iPhone, iPad, or Mac often resolves conflicts related to your Apple ID.
Updating the system software on iPhone and iPad
1. Open the Settings app.
2. Click “General” > “Software Update”.
3. Click “Download and Install” to apply any pending iOS device updates.
Update system software on Mac
1. Open the System Preferences app.
2. Select Software Update.
3. Select Update. Now apply any pending macOS updates.
Have trouble installing system software updates? Learn how to fix stuck updates on iPhone and Mac.
Sign Out/Sign Back Into Apple Store
If the “iTunes/App Store Account Disabled” error persists, try logging out and back into the App Store on iPhone, iPad, or Mac.
Sign out/log back into the App Store on iPhone and iPad
1. Open the Settings app and tap your Apple ID.
2. Click Media & Purchases.
3. Log in Log out.
4. Restart your iPhone or iPad.
5. Open the app store. Then tap the profile icon and sign in with your Apple ID.
Sign Out/Sign Back Into App Store on Mac
1. Open the App Store.
2. Select Store > Sign Out on the menu bar.
3. Restart your Mac. Then, re-open the App Store and select the Sign In option to sign back in.
Sign Out of iPhone, iPad, & Mac
The following fix involves signing out of iCloud on your iPhone, iPad, or Mac, and then back in.
Sign Out/Sign Back Into iPhone & iPad
1. Open the Settings app and tap your Apple ID.
2. Scroll down and tap Sign Out.
3. Enter your Apple ID password to disable Find My iPhone/iPad. Then, review the forms of data you want to keep on your iPhone or iPad (e.g., Contacts, Health, Keychain) and tap Sign Out.
4. Restart your iPhone.
5. Reopen the Settings app and tap Sign In to back into the iPhone.
Sign Out/Sign Back Into Mac
1. Open System Preferences and select Apple ID.
2. Switch to the Overview tab.
3. Select Sign Out.
4. Review the forms of data you want to keep on your Mac.
4. Disable Find My Mac and select Continue to sign out of iCloud.
5. Restart your Mac. Then, re-open the System Preferences app and select Sign In to sign back into your Mac.
It’s Time to Contact Apple Support
How to Fix Your Disabled Account in the App Store and iTunes
How to Fix Your Disabled Account in the App Store and iTunes