How to fix the “We need to fix your Microsoft account” error.
You receive the message “There is a problem with your Microsoft account. Do we need to fix your Microsoft account notification every time you sign in to your Windows computer? Or does the error message appear at random intervals while using your computer?
You are most likely getting this error due to an issue with Windows 10 Sharing settings, a feature that makes it easy to share files between multiple Windows devices. Windows may also display a “Microsoft account problem” error due to file system corruption or if your computer is unable to sync your account information with the Microsoft server.
Although this error often occurs after a recent password change, it can occur even without changing the account password. Try the troubleshooting solutions below to fix the problem.
Remove Unused or Unknown Accounts
Go to the Windows account menu and make sure your account credentials are correct. You should also delete any unused or unknown accounts connected to your device.
- Go to Settings> Accounts> Email & Accounts and make sure the accounts under Accounts Used by Email, Calendar, and Contacts are correct.
- To delete an unrecognized account, select the account and click the Manage button.
- In the account settings windows, select Remove account from this device and click the Remove icon on the next page to continue.
If the affected account is yours, deleting and re-adding the account may resolve the issue.
How to re-add an account in Windows 10
We recommend that you restart your computer before re-adding the account you just deleted. When your computer turns back on, follow these steps to re-add your account.
1. Go to Settings> Account> Email & Accounts and click Add Account.
2. Select an account provider to continue.
3. Enter your account credentials in the dialog box that opens and provide other important information to reconnect your account.
Turn Off Shared Experiences
Turning off Shared Experience is one easy way to get rid of the “We need to fix your Microsoft account” error. If you don’t have or don’t use multiple Windows devices, you don’t need to enable this feature.
1. Open Windows Settings, select System, select Sharing in the sidebar, and turn off Sharing Across Devices.
2. You should also turn off the Swap Nearby feature.
Windows should no longer display an error when logging into a local or Microsoft account.
Switch to a Local Account
Several Windows users have been able to fix this problem by preventing Windows from automatically entering all Microsoft applications. This means that you will be signed in to your computer using a local account (i.e., an offline account) and not your Microsoft account. To disable your Microsoft account from logging in, go to Settings> Accounts> Your Details and click “Stop signing in to all Microsoft apps automatically”.
In some builds / versions of Windows 10, this option is marked as “Sign in with a local account.” If you do not have a local account on your computer, Windows will prompt you to create one.
Create a local account in Windows 10
We recommend that you create a local account before disabling your Microsoft account from sign-in options. Follow the instructions below to do this.
1. Go to Settings> Accounts> Family & Others and select Add someone to this PC under Other Users.
2. On the Microsoft Account Setup page, select I don’t have this person’s login information.
3. On the next page, select Add a user without a Microsoft account.
4. Enter your account credentials (username and password) and click Next to continue.
5. You must also make sure that the account has administrative access. Click an account and select Change account type.
6. Click the Account Type dropdown list, select Administrator and click OK.
Restart your computer, log in with a local account, and check if this “We need to fix your Microsoft account” error stops.
Make sure you have the latest build of Windows 10 installed on your computer. An outdated, unstable, or buggy version of Windows may cause some functionality to fail. Open the Settings app, select Update & Security, select Windows Update, and install any pending updates on the page.
Perform a System Restore
Conversely, if you get error notifications after installing a Windows update or making some changes to your account settings, return your computer to its previous state without errors. You can do this with System Restore, a system protection tool that backs up your PC settings, system files, drivers, registry files, and more.
If System Restore is enabled on your computer, Windows will automatically back up your settings and create a restore point every week. Go to the Windows System Protection menu (Control Panel> System> System Protection> System Restore) and select the last restore point before the “We need to fix your Microsoft account” problem occurred.
This will override the setting or error that triggers the annoying error notification. Check out this guide to creating and using System Restore in Windows 10 to learn more about using restore points to troubleshoot persistent system crashes.
Check for System File Corruption
It’s also worth mentioning that Windows may constantly display a “We need to fix your Microsoft account” notification on the screen if some of the files used in the Microsoft Store, OneDrive, and other apps connected to your Microsoft account are damaged or missing.
There is no way to know for sure if the files are corrupted. However, you can use the built-in System File Checker (SFC) tool to check the integrity of your system files. The utility can also help fix and restore corrupted system files. If you’ve tried the troubleshooting methods above and the error persists, follow these steps to run the System File Checker tool.
1. Enter powershell in the Windows search bar and select “Run as administrator” in the results pane.
This will launch the extended version of the PowerShell console with administrator privileges.
2. Type or paste sfc / scannow into the console and press Enter.
The command will prompt the System File Checker program to scan your computer’s file system and fix the corrupted file system. Then use the Check Disk Utility (CHKDSK) to find and fix bad sectors on your hard drive.
3. Type or paste chkdsk C: / r into an elevated PowerShell console and press Enter.
4. Most likely, you will be prompted to schedule a disk check if your disk is already in use. Press y on your keyboard, hit Enter and restart your computer.
Restart your computer when the scan is complete and check if this stops the “We need to fix your Microsoft account” error message.
The Deployment Image Servicing and Management (DISM) tool is another built-in tool for repairing corrupted system files. Read this guide on how to use DISM (and other system tools) to fix corrupted files and get your computer back to normal operation. Let us know which of these methods or tools helped solve the problem.
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