In a world where consumer rights are so important, it seems odd that internet companies could consistently offer up to or not the speed you pay for. In this article, we’ll go over the steps you can take to make sure the speeds you get are what you expect.
There are several ways to solve this problem, and they should all be used in order. By the end, you should have a good idea of ??how to fix any potential problems.
Find your current speeds and advertised speeds
First, you need to make sure that you are not actually being offered the speed you think you are. You may have an email, letter, or contract that states a minimum speed, an estimated speed, or a “to” speed. Whatever they are, it is important to find it so that you fully understand what speeds you should really get.
If you’re unsure, a quick call to your ISP can often give you the information you are looking for. Once you know this, make sure the numbers don’t confuse you.
ISPs often advertise their speed in Mbps rather than MB / s. mbps for megabits, and MB / s for megabytes. Seems confusing? Well, think of it this way – mbps is often lowercase, and that’s a smaller number. MB is the larger number.
MB is eight times more than MB / s. This means that if you do a speed test and you get eight times the speed you think, double check to see if you are confused. Read our detailed article to understand the baud rate correctly.
Speaking of speed tests, now that you have a stated speed, it’s time to do a speed test, but fair. To do this, you need to use an Ethernet cable and connect directly to your laptop or computer.
Once connected, visit speedtest.net and run the test. It is important to use an Ethernet cable because the wireless speed will never be that fast due to walls, furniture, or other issues that degrade signal quality. The Ethernet cable is as close to your real speed as possible.
Also, be sure to read our article on several factors that can lead to inaccurate speed test results. Once you know the results are good, keep reading.
If you get the speed you advertise, the problem is solved! It’s time to think about how to improve your wireless connection, or think about connecting computers to Ethernet cables. There are many ways to boost your wireless signal at home.
You can use a wireless repeater to extend the signal, or you can use a Powerline adapter to send WiFi signal through cables running through your home. In the end, you will always get slightly lower speeds than using an Ethernet cable, even with additional equipment.
If you are not getting the speed you advertised, there are several methods you can use to try and get things in their best shape. The first thing to do is to consider your router, especially if it’s old or in an area that’s getting hot. For example, near the radiator. In this case, you should move the router to a more comfortable position, or purchase a new router that may have a more efficient design.
Then you should check your router manual or contact your Internet service provider to see if you plugged the router into the outlet correctly. Sometimes different outlets may require a different microfilter. For example, an Internet socket and a telephone line may require some configuration from you.
It is generally best to connect the microfilter to the main connector and then the router to the microfilter. There should be no additional adapters or cable extensions as this may affect network speed.
Finally, make sure you test your network speed with as few connected devices as possible. To do this, visit the router’s configuration web page. This is usually 192.168.1.1. Or 191.168.xx. Logon information can often be found on the back of the router.
Once logged in, find your home network, my network devices, or something similar. This should return a list of devices connected to your network. You will need to manually disconnect them from the network.
After disconnecting, try checking the speed again. You may find that this is faster now as there are no devices on your network that can download or upload files in the background.
Problems that you cannot explain
If you’re still not getting the speed you want, check with your ISP. However, you should first consider some issues that might get out of your control. For example, your distance from your internet service provider. This can affect your speed and may mean that your speeds are slightly slower than others in your city.
Network congestion can also go a long way. You may notice slower speeds during peak hours due to more users connecting at the same time. Your ISP may also have rules to govern certain network behavior, such as uploading files to a peer-to-peer network. For more information on this, contact your Internet Service Provider.
Contact your internet service provider
Sometimes, after making sure everything is in order, you still don’t come close to the speed you pay for. At this point, it’s time to contact your ISP.
While they are not required to increase your speed, they often do everything in their power to help if they notice a problem. The rules may be different for different countries and providers, but usually the ISP can check if there is any problem in your area.
By testing everything else in this guide first, you will have answers to any questions a customer service representative might ask you. You’ve already tested the speed of your wired network, made sure that nothing was consuming bandwidth, and everything was configured correctly.
You may have to overcome many obstacles while on the phone, but eventually they will check to see if something really needs to be fixed. It may be completely out of your control, in which case getting online may be the only thing you can do to get everything working again. Sometimes it can be a malfunction in your home, in which case you will most likely have to pay for any repairs, even if the malfunction was not due to you.
If the problem is outside your home, the supplier can fix it free of charge. Unfortunately, you may still have no hope. The final decision may be to switch to a new provider, or perhaps even consider moving.
This sums up this guide. I hope this tutorial was helpful. Have questions about the offers I’ve included? Leave a comment below and I’ll get back to you as soon as I can to help you.